Q1. What transactions can I send as e-invoices?
Transaction Type | Category | Must Be Submitted to LHDN? |
Sale Invoice | Supply | Yes, if tax-applicable and you have been onboarded for e-invoicing on Jaz |
Customer Credit Note | Supply | Yes, if tax-applicable and you have been onboarded for e-invoicing on Jaz |
Bill (Purchase Invoice) | Purchase | No |
Purchase Credit Note | Purchase | No |
Journals (Manual, Direct Cash In, Direct Cash Out) | Supply and/or Purchase (based on tax profile(s)) | Yes, if tax-applicable with at least one supply-side tax profile, and you have been onboarded for e-invoicing on Jaz |
Q2. Are there any prerequisites to sending e-invoices?
Activate LHDN MyInvois submissions on Mailbox
For invoices and credit notes, the contact must have their Business Registration Number (BRN) and Tax Identification Number (TIN) filled in
Q3. How do I add BRN and TIN to my contacts?
Create a new contact or edit an existing contact
Add the contact’s BRN in the Company Registration ID field
Click Custom Fields
Add the contact’s TIN
Click Save
Q4. How do I create and send e-invoices?
There are three ways to do it:
Method 1: When you create the transaction
This is only valid for sales invoices or customer credit notes with a valid tax profile applied.
Create the invoice as per normal
Select a customer with a BRN and TIN
Enable e-invoicing on the side bar
Click Save
The e-invoice will be sent to LHDN.
Method 2: After you create the invoice (batch send)
This is valid for sales invoices, customer credit notes and journal entries with a valid tax profile applied.
Go to Mailbox > E-invoices > Outbound > Eligible
Select the transaction(s)
Click Send E-invoices
The e-invoice(s) will be sent to LHDN.
Method 3: After you create the invoice (individual)
This is only valid for sales invoices or customer credit notes with a valid tax profile applied.
Select the transaction under Sales > Invoices / Customer Credits
Click the Mailbox icon
The e-invoice(s) will be sent to LHDN.
Q5. Which transactions are eligible to be sent as an e-invoice?
To appear in Mailbox > E-invoices > Outbound > Eligible, the transaction must fulfil all the following criteria:
Belongs to the organization;
Not deleted;
Status is active (i.e. not draft, void, pending approval);
Transaction date is on or after the date they're onboarded to e-invoicing on Jaz;
Is a sales invoice, customer credit note, manual journal entry, or cash journal entry;
Tax applicable; and
For sales invoices and customer credit notes only, has a contact with BRN and TIN
Q6. How do I check the status of my e-invoices?
You can check the status from Mailbox > E-invoices > Outbound > Sent. There are 3 different sections in this page:
Section | What It Shows | User Actions |
Action Needed | Submissions that failed or were rejected by LHDN | Click into the row to view the details → fix the issue → select the transaction → click "Resend" |
Completed | Transactions currently being processed or already completed | View status and delivery details by clicking a row |
Inactive | Transactions that were previously submitted but have since been voided or deleted | View only, no actions available |
Q7. What do the different submission statuses mean?
Status | Shown in Section | What It Means |
Sent | Completed | Sent to LHDN, waiting for their response(s) |
Accepted | Completed | LHDN has accepted the submission |
Rejected | Action Needed | LHDN has rejected the submission |
Failed | Action Needed | Submission to LHDN failed |
To Resend | Action Needed | Underlying transaction was edited after submission |
Voided | Inactive | Underlying transaction was deleted or voided after submission |