Q1. What are the business transactions that I can create a comment thread in?
Currently, you can create a comment thread for:
Invoices
Bills
Q2. How can I create a comment thread?
Threads can be created from the comment icon on the transaction details.
Q3. How can I edit a comment?
Choose the edit option from the menu of the selected comment.
Comments that have been edited will be shown with (edited) beside the comment.
Q4. What is reacting, and how does it work?
You can use emojis to react to your own, or another user's comment.
Q5. Can I add my own emojis?
Currently, Jaz does not support adding custom emojis for comment threads.
Q6. How does mentioning someone in a comment thread work?
Mentioning someone in a comment sends a notification to the user to view the comment thread.
To mention someone, type @ while writing a comment. A list of users in your organization will show up.
After entering your comment, the user will be notified on the mobile app.
You can also see comments where someone has mentioned you. Your name will show up in orange, as pictured below.
Q7. If I mention someone while editing a comment, will the person be notified?
No, the person will not be notified after you have finished editing and saving the comment.
Q8. What does it mean to resolve a comment thread?
Resolving a comment thread means that you and other users have finished settling any issues relating to that comment thread.
Q9. How can I resolve a comment thread?
Q10. Can I view comment threads that have already been resolved?
Yes, you can. Click on the left and right chevron icons to navigate between different comment threads that have been created for the transaction.
The comment threads will include both active and resolved threads.
Q11. How will I know if there is currently an active comment thread?
If there is a currently active comment thread on a transaction, the comment icon will have a notification badge on it.
Q12. How will I know if there is activity on a comment thread that involves me?
You will receive a notification for activity in a comment thread that involves you, when:
Someone has mentioned you
New comments were added to a thread you previously commented on or were mentioned in
Someone reacts to your comment in the thread
All notifications are received on the Jaz Mobile App for now.
Jaz is not only available on the web, but also on the Google Play Store and the iOS App Store!