Q1. How can I change my phone number and email on Jaz?
You cannot update your phone number or email via the accounts settings page. If you wish to update any of them, please reach out to our support team at [email protected]
Q2. How can I delete my account?
Go to Settings.
Under Account Settings, click on Delete Account.
Your account and associated data will be deleted within 24 hours of your request. Note: If you are the Super Admin of your organization, you will have to transfer your role to another user before the deletion process can be initiated. This can be done by clicking on the Manage Roles option from the toast displayed after clicking on Delete Account at the bottom.
Q3. Why can't a super admin delete their own profile?
Super Admins hold the highest rank within an organization. Each organization must have at least one Super Admin. As such, if you are the Super Admin, you cannot delete your own account without transferring your role to another user.
For more information on roles & permissions in Jaz, please refer to User Management
Q4. What does it mean to transfer my role to another user?
Transferring your role means you will transfer your access rights and permissions to another user in the same organization. Only the Super Admin role can be transferred.
Q5. Is there a waiting period before my profile is deleted after transferring my role?
There is 24 hour waiting period before your profile and data is deleted.
Q6. How can I cancel a "delete account" request?
You may contact us via [email protected] if you wish to cancel the request to delete your account.
Q7. How can I log in to my Jaz account?
For information on logging into Jaz, refer to Onboarding