Q1. Can I delete a refund record?
Yes, you can delete a customer credit refund record.
After deleting a refund, the refund details and status on the associated customer credit will be automatically updated.
Note: If a refund is marked as deleted, you will not be able to undo the action or retrieve the deleted refund record.
Q2. How do I undo a deleted customer refund record?
You will not be able to undo a deleted refund record.
Q3. How do I retrieve a deleted customer refund record?
You will not be able to retrieve a deleted refund record.
Q4. Will deleting my customer refunds affect my financial reports?
Yes, as deleting refunds will affect your organization's financial position. This change will be reflected in different financial reports available on Jaz.
Specifically, the refund record will be removed from the account that the refund was originally made from, and no longer show in the General Ledger.
The account's balances will also update accordingly, thus reports that depend on the General Ledger and the account will also see updates.
Q5. Can I add a note/explanation while deleting a customer refund?
Jaz currently does not support adding notes/explanations while deleting a refund.
You will be prompted to delete the payment right away.
Q6. What happens to a customer credit note if a refund associated with it is deleted?
If a refund record associated with the customer credit note is deleted, the status of the customer credit note will change back to Credit Available.
Q7. Can I delete partial refunds or only full customer refunds?
You can delete all types of refunds on a customer credit note.