Q1. How do I subscribe to Jaz?
You need to setup your Billing Account first in order to avail Jaz Plans.
After setting up your Billing Account, you can proceed to customize your plans at Plans & Add-ons.
Q2. What is a billing account?
A billing account is used to manage payments for Jaz Plans & Add-ons. It allows you to add funds or set up payment methods to cover charges efficiently.
You can create and manage multiple billing accounts.
Q3. Who owns a billing account?
Billing accounts are owned by individual users, not by organizations.
A billing account follows the user across all organizations they have access to and can be used to pay for multiple organizations.
Only the owner can directly access and manage their billing accounts.
Q4. Is there a way I can share my billing account with another organization member?
Yes, but only after your billing account is used to pay for an organization.
Once the billing account is paying for an organization, you can grant Plans & Add-ons access to another admin member.
This access is limited to paying for that specific organization only. You can revoke this access at any time without affecting the organization’s subscription.
Admin members with this access cannot use the billing account to pay for other organizations or manage the billing account itself.
Note: Granting access does not transfer ownership of the billing account or allow others to view balances, payment methods, or billing history.
Q5. How do I create billing accounts?
Yes, you can create new billing accounts to pay for Jaz Plans and add-ons. Here's how:
Provide the account name.
Fill in the Bill to details (these indicate who the billing is addressed to).
Set the currency (currently, only SGD and USD are supported).
Choose a Preferred Billing Date (this is when you wish to be billed).
Enter a Billing email to receive billing notifications.
Optionally, add emails to CC for the billing email.
Once setup is done, inside each billing accounts you can:
Recharge your account
Setup auto recharge and add payment methods
View transaction history
Edit billing account details
Make the billing account inactive
Q6. How does billing work in Jaz?
Billing depends on whether you've set a Preferred Billing Date or not. Here's the flow for each:
Preferred Billing Date is set
All subscription charges are consolidated into one billing on your Preferred Billing Date each month.
If you subscribe mid-cycle, your first charge is prorated, covering only the days from your subscription date up to your next billing date.
The prorated amount is calculated as: (Monthly plan amount ÷ days in the subscription month) × days remaining until billing date.
For example, if your billing date is the 30th and you subscribe on the 22nd, your first invoice covers 8 days at the daily rate. From the 30th onward, you are billed the full recurring amount each month.
All charges are consolidated on the billing date and the consolidated invoice is sent to your billing email the following day.
Preferred Billing Date is not set
Your billing date is the start date of each organization's subscription.
If your billing account pays for multiple organizations with different start dates, each organization is billed separately on its own start date.
Invoices are sent the day after each organization's subscription start date.
If your billing account has insufficient funds on the billing date, your organizations will be automatically downgraded. See Re-instating your Org's Subscription to recover within 28 days.
Q7. How do I edit my billing account?
Go to Settings → Billing Account → Hover over a billing account → Click the 3-dot icon → Edit.
Q8. How do I recharge my billing accounts?
To recharge your account, you can manually top up or turn on the Auto recharge function.
When auto charge is enabled, your account is automatically recharged before the billing date using your saved payment methods. The auto-charge covers the amount needed to settle your upcoming or overdue bill.
Q9. How do saved payment methods work?
Saved methods enable secure, fast, and automatic recharges. You can save cards and select wallets. If one payment method fails, the system will automatically try the other saved methods.
Q10. How do I set up auto recharge and add payment methods?
Add new payment methods. Having at least two is recommended. If the primary method fails, the system will automatically attempt the next saved method.
Enable the auto recharge toggle to activate automatic payments before your billing date.
Q11. Can I give others access to my billing account?
Yes. You can add users through the Delegate Whitelist. Go to Billing Account → hover over the account → click the three-dot icon → Edit → Delegate Whitelist → Add Emails
Whitelisted users can use your account as a billing method in organizations where you both have billing permissions. They cannot view or manage the account.
Note: Only whitelist trusted users. Jaz is not liable for any unauthorized charges made by delegates.
Q12. What happens when I make my billing account inactive?
You won’t be able to pay for Jaz plans, or use auto recharge.
If the billing account is actively paying for subscriptions, those organizations will be downgraded after the current billing cycle ends.
Downgraded organizations can be reinstated within 28 days. See Re-instating your Org's Subscription.
Note: Billing accounts cannot be deleted.
Q13. I’ve set up my Billing Account, what’s next?
Head over to Plans & Add-ons to customize the right plan for your organization.