Q1. How do I subscribe to Jaz?
You need to setup your Billing Account first in order to avail Jaz Plans.
After setting up your Billing Account, you can proceed to customize your plans at Plans & Add-ons.
Q2. What is a billing account?
A billing account is used to manage payments for Jaz Plans & Add-ons. It allows you to add funds or set up payment methods to cover charges efficiently.
You can create and manage multiple billing accounts.
Q3. Who owns a billing account?
Billing accounts are owned by individual users, not by organizations.
A billing account follows the user across all organizations they have access to and can be used to pay for multiple organizations.
Only the owner can directly access and manage their billing accounts.
Q4. Is there a way I can share my billing account with another organization member?
Yes, but only after your billing account is used to pay for an organization.
Once the billing account is paying for an organization, you can grant Plans & Add-ons access to another admin member.
This access is limited to paying for that specific organization only. You can revoke this access at any time without affecting the organization’s subscription.
Admin members with this access cannot use the billing account to pay for other organizations or manage the billing account itself.
Note: Granting access does not transfer ownership of the billing account or allow others to view balances, payment methods, or billing history.
Q5. How do I create billing accounts?
Yes, you can create new billing accounts to pay for Jaz Plans and add-ons. Here's how:
Provide the account name.
Fill in the Bill to details (these indicate who the billing is addressed to).
Set the currency (currently, only SGD and USD are supported).
Choose a Preferred Billing Date (this is when you wish to be billed).
Enter a Billing email to receive billing notifications.
Optionally, add emails to CC for the billing email.
Once setup is done, inside each billing accounts you can:
Recharge your account
Setup auto-charge and add payment methods
View transaction history
Edit billing account details
Make the billing account inactive
Q6. How do I recharge my billing accounts?
To recharge your account, you can manually top up or turn on the auto charge function.
Q7. How do saved payment methods work?
Saved methods enable secure, fast, and automatic recharges. You can save cards and select wallets. If one payment method fails, the system will automatically try the other saved methods.
Q8. How do I set up auto-charge and add payment methods?
Add new payment methods. Having at least two is recommended for reliability.
Enable the Auto Charge toggle to activate automatic payments.
Q9. I’ve set up my Billing Account, what’s next?
Head over to Plans & Add-ons to customize the right plan for your organization.