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Contacts

Manage information regarding different contacts such as customers and suppliers.

Updated over 2 weeks ago

Q1. What is a contact?

  • Contacts are the business or people that you engage with. These can be suppliers, customers, or both.

Q2. How do I add a contact?

  • Head over to Contacts > + Add New Contact

Q3. Can I add contacts in bulk?

  • Yes, you can import contacts in bulk.

  • You can import up to a maximum of 5,000

Q4. Can I create a contact that is both a customer & supplier?

  • Yes, just switch on the toggles for both This contact is a Customer and This contact is a Supplier.

Q5. How do I modify (edit/delete) a contact?

  • Edit/Delete options can be found under the 3 dot menu for a contact.

  • Note: If a contact is deleted, you will not be able to undo the action or retrieve the deleted contact.

Q6. How do I edit contacts in bulk?

  • To edit in bulk, choose Import Contacts and download the Template.

  • Use the template to edit your current contacts.

    • Note: do not edit or enter values in "Unique ID". This will cause import errors.

Q7. How do I delete contacts in bulk?

  • Tick the boxes of the contacts you wish to delete in bulk and click the delete button.

Q8. How do I add in an email for a contact?

  • Under Contact Emails, you can define one or more emails to be associated with a contact.

  • To add multiple emails, enter a label and email, click "Add New Line" or press CTRL+i, and repeat.

Q9. Can I attach documents to a contact?

  • Yes, documents can be attached to contacts for easier management.

Q10. What are transaction settings for a contact?

  • Transaction level settings for a contact which will be fetched and used to autofill a transaction based on the contact selected.

  • Some transaction settings include the default customer payment terms, and default GST profile.

Q11. What are payment terms, and how do I set them for a contact?

  • Payment terms refer to the maximum duration that a customer has from the date of a transaction to make payment. This affects the due date of a transaction.

  • If the payment terms is 7 days, then a customer needs to make payment for an invoice within 7 days.

  • To set them for a contact, refer to What are transaction settings?

Q12. Can I assign a specific currency to a contact? Can I later change the currency?

  • Yes, you can assign a currency to a contact. See What are the transaction settings? for more information.

  • You can change the contact's currency afterward by editing the contact.

Q13. What is the "invoice notes" section for a contact?

  • This serves as a default for invoice notes when creating invoices with this contact.

  • Any information filled in this box will be used when you create a new invoice with the contact.

  • Note: Invoice notes can be useful for keeping track of information relating to the contact, such as bank account or payment information.

Q14. Can I set custom templates per contact?

  • Yes, you can assign contact-specific default PDF and email templates. If none is set, the organization’s default template applies.

Q15. Can I add custom fields for contacts?

  • Yes, you can apply custom fields to contacts. Use this to further add custom details to your contacts.

Q16. What is the Jaz Magic setting in a contact? What does it do?

  • Jaz Magic default setting controls how data from invoice, bill, credit and supplier credit note attachments is automatically extracted when creating transactions for that contact.

    • Autofill Line Items: Extracts each line separately. Ideal for different accounts or tax profiles.

    • Autofill Summary Totals: Extracts total amount only. Ideal for quick entry.

    • Autofill Off: Enter details manually.

Q17. What happens if my contact does not have an email set? Can I still send them invoices via email?

  • You will not be able to trigger invoices or other transaction documents via email within Jaz. You will have to download them and send the documents outside of Jaz.

Q18. How can I view the customer statement for a particular period for a contact?

  • Go to Contacts > Choose a Customer > Click on the download icon > choose a period to download the customer statement

Q19. How do I view all business transactions related to a contact?

  • In the Home screen, search for a contact

  • You should see a list of transactions related to the contact.

Q20. What currency is the You Owe/They Owe column amounts in? Can I change the display currency?

  • The amounts in these columns will always be in your organization's base currency, not the contact's currency.

  • It is not possible to change the display currency.

  • If the contact is used to create transactions in foreign currency, the "You owe / they owe" amount will be calculated with today's exchange rate rather than the rates at which the original transactions were created.

Q21. If I delete a contact, will it change anything in the transactions where I used that contact before?

  • No, it will not. The contact will still be recorded in previous transactions.

  • However, you will not be able to select the contact in further transactions.

Q22. If I delete a contact, will it impact my financial reports?

  • No, deleting a contact has no impact on your financial reports.

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