Q1. Can I record transaction fees for customer credit refunds on Jaz?
Yes, you can. When recording a refund for a customer credit note, you will find an option to add transaction fees.
You can record transaction fees in absolute amounts or as a percentage of the cash received.
Q2. What can I use the transaction fee option on customer credit refunds for?
The transaction fee option might be useful in some scenarios such as:
Your payment provider charges you a fee when you receive a refund from your customers.
Q3. What happens when a transaction fee is recorded?
When you record a transaction fee for a customer credit refund, the transaction fee charged is added to the Cash Received amount.
The Net Cash Received reflects the actual refunded amount, including fees.
On the customer credit note details, the refund amount shown in the customer credit note's total summary will reflect the Gross Cash Received or the cash received after fees.
Q4. How does recording GST/VAT work for transaction fees?
You can include GST/VAT on fees easily by selecting a profile.
The summary will reflect a breakdown of the fees charged, showing the actual fees charged and the GST/VAT on fees.
Q5. How are transaction fees reflected on the general ledger?
On the general ledger, you should see a record reflecting the transaction fees charged under the expense account (e.g. Transaction Fees & Charges) that you have selected when recording a transaction fee.
If you have indicated GST/VAT included in the transaction fees, you should see an additional record for the included GST/VAT under the Input GST Receivable account.
