Q1. Where can I view a created supplier credit note?

A new customer credit note will show up in Active tab.

- A new customer credit note will show up in Active tab.
- Click on a note to see its details.

Q2. Can I search for supplier credit notes by supplier name or customer credit number?

Yes. Under Supplier Credits, you can enter the supplier name or supplier credit number in the Search Bar.

Jaz will automatically filter out the relevant supplier credit notes for you.

- Yes. Under Supplier Credits, you can enter the supplier name or supplier credit number in the Search Bar. 
- Jaz will automatically filter out the relevant supplier credit notes for you.

Q3. Can I print or download a copy of the supplier credit note for my records?

Supplier credit notes created in Jaz are not available for download. 

Q4. Do supplier credit notes in Jaz include audit information?

Supplier credit notes in Jaz include the Created By fields to show who was the creator of the supplier credit note, and the Last Updated By field to show the last editor of the supplier credit note.

Click on Show More under Supplier Credit Note Details to reveal this field.

- Supplier credit notes in Jaz include the Created By fields to show who was the creator of the supplier credit note, and the Last Updated By field to show the last editor of the supplier credit note.
- Click on Show More under Supplier Credit Note Details to reveal this field.

Q5. Where can I find the exchange rate for a supplier credit note with non-base currency?

To find the exchange rate for a supplier credit note with non-base currency:

- Hover over the currency ISO to show the exchange rate used for the supplier credit note, relative to the base currency.
- The exchange rate information will show the amount in the base currency, alongside the exchange rate information used

- To find the exchange rate for a supplier credit note with non-base currency:
  - Hover over the currency ISO to show the exchange rate used for the supplier credit note, relative to the base currency.
  - The exchange rate information will show the amount in the base currency, alongside the exchange rate information used

Q6. What happens if the exchange rate changes after I have viewed the supplier credit note?

Any changes in exchange rates on an organizational level will not affect existing supplier credit notes that have already been created. Hence, existing supplier credit notes will not be affected.

However, if you change the exchange rate of a currency on an existing supplier credit note by editing the supplier credit note directly, this will be reflected in the supplier credit note the next time you view it.

- Any changes in exchange rates on an organizational level will not affect existing supplier credit notes that have already been created. Hence, existing supplier credit notes will not be affected.
- However, if you change the exchange rate of a currency on an existing supplier credit note by editing the supplier credit note directly, this will be reflected in the supplier credit note the next time you view it.

Q7. What is the lifecycle of a supplier credit note? What different status or stages does it go through?

Status	When does this status occur?
Draft	When a supplier credit note is saved as a draft.
Credit available	When a supplier credit note still has credit available, either the full or partial credit amount. This might be from recording refunds, or from applying credits to invoices.
Fully Applied	When a supplier credit note has no balance credit available