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Apply Customer Credit
Apply Customer Credit
Updated over 3 weeks ago

Q1. Can I apply a draft customer credit note to an invoice?

  • No, customer credit notes must be fully active before they can be applied.

Q2. Can I apply a customer credit note of a different currency than the invoice?

  • If you would like to apply a customer credit note to an invoice, the customer credit note must be in the same currency that the invoice was created in.

  • For example, an invoice that was created in USD can only make use of customer credits that were also credited in USD.

Q3. Can I partially apply a customer credit note to an Invoice?

  • Yes, you do not have to use the full amount in the customer credit note.

  • You can adjust this via the Amount to Apply field. Enter an amount smaller than the customer credit note amount to only apply the credit note partially.

Q4. Can I partially pay an invoice using a customer credit only?

  • Yes, customer credits do not have to cover the entire invoice amount. You can apply as much of a customer credit note as you would like to an invoice.

  • The rest of the invoice can be paid with other payment methods.

Q5. Can I remove an applied customer credit note from an invoice?

  • Yes, you can remove an applied customer credit note on an invoice by updating the applied amount to 0.

    • Change the credit Amount to Apply amount to 0 on the Edit Applied credit modal. This will remove all applied credit from the invoice.

Q6. Does applying a customer credit note have an impact on my financial reports?

  • There will be no further impact on your financial reports.

  • This is because the credits would have been accounted for during creation, appearing as a credit to Accounts Receivable, and a debit to the sales account used on the invoice.

  • The offset value date aligns with the later of the transaction date or the credit note date, ensuring accurate reporting across time zones. For example:

    • Transaction Date: 1 Jan 2025

    • Credit Note Date: 5 Jan 2025

    • Offset Value Date: 5 Jan 2025

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