Q1. Can I apply a draft customer credit note to an invoice?
No, customer credit notes must be fully active before they can be applied.
Q2. Can I apply a customer credit note of a different currency than the invoice?
If you would like to apply a customer credit note to an invoice, the customer credit note must be in the same currency that the invoice was created in.
For example, an invoice that was created in USD can only make use of customer credits that were also credited in USD.
Q3. Can I partially apply a customer credit note to an Invoice?
Yes, you do not have to use the full amount in the customer credit note.
You can adjust this via the Amount to Apply field. Enter an amount smaller than the customer credit note amount to only apply the credit note partially.
Q4. Can I partially pay an invoice using a customer credit only?
Yes, customer credits do not have to cover the entire invoice amount. You can apply as much of a customer credit note as you would like to an invoice.
The rest of the invoice can be paid with other payment methods.
Q5. Can I remove an applied customer credit note from an invoice?
Yes, you can remove an applied customer credit note on an invoice by updating the applied amount to 0.
Change the credit Amount to Apply amount to 0 on the Edit Applied credit modal. This will remove all applied credit from the invoice.
Q6. Does applying a customer credit note have an impact on my financial reports?
There will be no further impact on your financial reports.
This is because the credits would have been accounted for during creation, appearing as a credit to Accounts Receivable, and a debit to the sales account used on the invoice.
The offset value date aligns with the later of the transaction date or the credit note date, ensuring accurate reporting across time zones. For example:
Transaction Date: 1 Jan 2025
Credit Note Date: 5 Jan 2025
Offset Value Date: 5 Jan 2025