Q1. What transactions can I use e-sign templates for?
E-sign templates can be used for Sales Quotes.
Q2. How do I create an e-sign template?
Go to Settings → Templates → E-Signs → + New Template.
Q3. What can I set up under General?
Template Name: identifies the template
Description: appears when choosing the template; use it to give context on when to use it within your organization
Default expiry days: number of days from send before the document expires
Decline reason requirement: require signers to provide a reason when declining
Cancel reason requirement: require a reason when cancelling a request
Post-Completion settings
Action on completion:
Do nothing: no automated action
Auto-accept quote: the quote is accepted
Auto-accept & invoice: the quote is accepted and an active invoice is created
Action on expiry:
Auto-cancel: cancels the quote
Alert, then cancel: notifies all parties, then cancels the quote
Manual only: no automated action; quote must be edited manually
Q4. What can I set up under Emails?
Edit the invitation, reminder, and completion email content
Insert email strings to pull in dynamic values from your organization
Click Preview to see how an email will look before saving
Q5. What can I set up under Signers?
Add default external and internal signers
External signers receive a signing link by email; internal signers sign in-app
These are defaults only: senders can override any signer at send time
Append PDFs: attach default PDFs to the quote, up to 8 MB total and 10 files
Q6. What can I set up under Reminders?
Reminder schedule: how often reminder emails are sent to signers; set to 0 to send reminders until the document expires
Movement alerts: toggle to notify the sender when a request has had no activity
Alert after [X] days: set the number of inactive days before a movement alert is sent
Sender notification cadence: how often the sender is notified of progress
Every event: viewed, signed, declined, etc.
Milestones only: notified each time someone signs
Completion only: notified when the document is fully signed
None: no notifications
Q7. How do I use an e-sign template for a Sales Quote?
Go to Sales → Orders → Quotes → Pending → Select a Quote → E-Sign Icon → Choose a Template
All settings from the template are applied as defaults for that e-sign request.
Q8. How do I use an e-sign template for a Purchase Request?
Go to Purchases → Orders → Requests → Pending → Select a Request → E-Sign Icon → Choose a Template
All settings from the template are applied as defaults for that e-sign request.
Q9. Can I duplicate an e-sign template?
Yes. Hover over the template → click the 3-dot icon → select Duplicate.
Q10. What happens if I update an existing template?
Updates apply to future e-sign requests only. E-sign requests already sent are not affected unless you resend them.