Q1. Why was my organization downgraded?
This happens due to unpaid subscriptions caused by insufficient funds.
Note: Other cancellation reasons, such as user-initiated downgrades, cannot be reinstated.
Q2. When does this happen?
Organizations automatically downgrade at midnight on the due date. For example, if payment is due on September 1, the downgrade occurs at 00:00 on September 1.
Q3. If I reinstate my subscription later, will my subscription date reset?
No. The subscription date remains the same. For example, if downgraded on September 1 and reinstated on September 5, the next due date is still October 1.
Q4. How do I reinstate my subscriptions?
Go to Settings > Billing Accounts > Choose Billing Account > Organization Plans Tab > Downgraded. Select the organizations to reinstate and ensure you have enough balance.
Note: Reinstatement is available only within 28 days from the downgrade date. After this, you cannot reinstate the subscription.
Q5. How can I prevent my organizations from being downgraded?
It is highly recommended to save a credit card as a payment method and enable Auto Recharge so your balance tops up before the due date. This removes the need for manual top-ups.
It’s also best practice to add at least two payment methods to ensure a backup if the default fails.